Sonos home theater product does not output sound

This article discusses why your Sonos home theater device will not be able to play audio from those outlets, such as a gaming console or a streaming service, when your TV is switched on.

See our post on TV audio halting or skipping if your home theater machine plays audio then pauses or skips abruptly.

Before you start to play audio from your television, make sure you’ve set up your Sonos home theater device using the Sonos app.

When utilizing an optical cable, there is no audio from either direction.

The optical cable should be tested.

Ensure that all ends of the optical cable are safely wired. A dust cap might have been supplied with the optical cable or connector when it came. Before attaching the cable to your TV or home theater speaker, make sure the cap has been removed.

Make sure the TV is set to optical audio display.

The TV’s internal speakers can be programmed to emit audio. Check your TV’s audio settings to see if the optical port is available.

When watching Blu-ray videos, there is no tone.

The audio specification should be changed.

When playing Blu-ray disks on certain machines, DTS surround audio is output. Sonos home theater speakers do not help DTS sound.

DTS may be adapted to formats supported by Sonos, such as Dolby Visual, on current game consoles. DTS may also be upgraded to Dolby Visual or stereo on certain newer Blu-ray boxes. Relevant guidelines and configurations can be included in the user manual for your gaming system or Blu-ray player.

When utilizing a video-on-demand app, there is no audio.

Set the audio codec on the computer.

Few video platforms (such as Netflix or Vudu) utilize Dolby Digital Plus surround audio, which Sonos Arc only supports. Adjust the audio quality of your computer to a supported audio codec to fix the issue. For detailed steps on how to change the audio format for that unit, consult the product manual or contact the manufacturer.

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